The Retention Committee has met three times and will continue to meet weekly through the rest of the semester. We have focused on retention and its relationship to customer service. The committee, comprised of five faculty, two students and staff, has highlighted a couple areas in which quality of services appears to need improvement. The committee chair has approached two departments with the committees concerns in order to address the specifics.
In addition the committee has asked questions about advising, beginning registration time, and view only access for specific departments. The committee is reviewing an Adult Student Survey in relation to services and/or needs and aligning our retention issues with Tinto and Bean’s research on why students leave college.